RETURNS, CANCELLATIONS & EXCHANGES

KINDLY BE ADVISED THAT OUR POLICY STRICTLY PROHIBITS RETURNS OR REFUNDS. NEVERTHELESS, WE DO OFFER AN EXCHANGE OPTION FOR ITEMS ADHERING TO THE TERMS AND CONDITIONS SPECIFIED IN OUR EXCHANGE POLICY.

EXCHANGES ARE ONLY ALLOWED IF THE PRODUCT IS WRONGFULLY DELIVERED, I.E. THE PRODUCT DOESN’T MATCH THE ITEM IN THE ORDER CONFIRMATION, OR IF IT HAS A GENUINE QUALITY/MANUFACTURING DEFECT, IN WHICH CASE WE WILL RE-FULFILL YOUR ORDER WITH THE SAME OR SIMILAR PRODUCT AFTER REVIEW OF THE WRONG DELIVERY/QUALITY/ MANUFACTURING DEFECT WITHIN A SPECIFIC TIME FRAME (SEE CUSTOMER CARE BELOW).

GIVEN THE NATURE OF OUR PRODUCTS, WE RESERVE THE SOLE DISCRETION TO PROVIDE THE RESOLUTION TO ANY SITUATION AS WE DEEM FIT. EACH EXCHANGE REQUEST IS HANDLED ON A CASE BY CASE BASIS AND WE REQUEST YOU TO GET IN TOUCH WITH OUR CUSTOMER CARE FOR PROMPT RESOLUTION.

UNFORTUNATELY, WE CANNOT ALLOW EXCHANGES UNDER ANY OTHER CIRCUMSTANCES. CUSTOMERS ARE REQUESTED TO VERIFY AND REVIEW ORDER(S) INCLUDING COLOURS, SIZES, QUANTITIES, ETC. OF TEXTILES /GARMENTS /OBJECTS BEFORE PLACING THE ORDER.

NO REFUNDS WOULD BE GIVEN IF THE CUSTOMER HAS PROVIDED A WRONG OR INCOMPLETE SHIPPING ADDRESS, THERE ARE 3 FAILED DELIVERY ATTEMPTS BY OUR SHIPPING AGENCY, AND/OR THE PACKAGE IS REFUSED BY THE RECIPIENT.

PRODUCTS BOUGHT ONLINE CANNOT BE EXCHANGED IN STORE.

PURCHASES MADE DURING ON SALE/ DISCOUNTS ARE NOT ELIGIBLE FOR ANY EXCHANGE.

IN THE EVENT OF ORDER CANCELLATION, THE CUSTOMER RESERVES THE RIGHT TO CANCEL THE ORDER WITHIN A PERIOD OF THREE (3) DAYS FROM THE DATE OF ORDER PLACEMENT. AFTER THE EXPIRATION OF THE THREE-DAY PERIOD, THE ORDER BECOMES NON-CANCELLABLE AND NON-REFUNDABLE.

BEFORE ACCEPTING DELIVERY OF ANY MERCHANDISE, PLEASE ENSURE THAT IT IS IN GOOD CONDITION AND HAS NOT BEEN TAMPERED WITH. IN CASE YOU RECEIVE A PACKAGE WHICH YOU BELIEVE WAS DAMAGED IN TRANSIT, PLEASE RETAIN THE ORIGINAL PACKAGING (ALONG WITH PRICE TAGS, INVOICES, LABELS, ETC.) UNTIL OUR INSURANCE ADJUSTER VISITS TO SURVEY THE DAMAGE.

ADDITIONALLY, PLEASE MENTION DETAILS ABOUT THE DAMAGED MERCHANDISE ON THE DELIVERY RECEIPT INSTEAD OF SIGNING IT AS 'RECEIVED'.

 

DISCLAIMER:
ALL POLICIES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. IN CASE OF ANY CONFLICT, THE TERMS & CONDITIONS POLICY WOULD PREVAIL